Supporting Cast
Are you interested in Learning Technology and Learning Management Systems? Are you a Thinking Cap client looking to learn some best practices and get a glimpse behind the scenes of the Support Department? If so, you've come to the right place! The Supporting Cast is brought to you by those on the frontlines supporting LMS Admins! Join us monthly as we discuss Support and Training Topics, trends in the Industry, and upcoming updates to our platform.
Episodes
EP 01: Best Practices for Logging Support Tickets
2022-04-15
Our veteran Support Coordinator Liam talks Support: what info to include in your tickets, what to do if you need assistance on the spot, and why he loves working at Thinking Cap.
Listen nowEP 02: All about Thinking Cap Onboarding
2022-06-16
Join me as I chat with Isobel and Lia from our Onboarding Team! Learn about our onboarding process, what to expect, and the dirt on clean data. (spoiler alert – there is no such thing!)
Listen nowEP 03: Scorm: The Good, The Bad, and The Ugly
2022-07-14
Join me as we talk Scorm with Thinking Cap’s Chief Learning Learner Office Campbell.
Listen nowEP 04: Make the most of your LMS: Thinking Cap’s Training & Mentorship
2022-08-11
Meet Abdul from Thinking Cap’s Training Department as he talks training from bootcamp to refreshers!
Listen nowEP 05: Quality Assurance
2023-01-01
Get the low down on Thinking Cap’s Testing & Quality Assurance procedures. Join Sejal Patel from Thinking Cap’s Quality Assurance Department as she explains Thinking Cap’s QA processes and recent enhancements.
Listen nowEP 06: Gamification
2023-02-01
Get your Game on! Listen in as Thinking Cap’s Isobel Wallace talks about the benefits of gamification or corporate learning. Get some tips on how to introduce it in your organization!
Listen nowEP 07: Connections
2023-03-01
Making all the right Connections! Listen in as Thinking Cap’s Douglas Wallace discusses Thinking Cap’s Connections features and benefits. Learn about the evolution of Supervisor connections and our newest feature - Activity connections.
Listen nowEP 08: Tiny Award
2023-04-01
In this Special Edition of the Supporting Cast we introduce you to Tiny Award! Douglas Wallace discusses Tiny Award, a new browser-based platform that goes beyond traditional LMS frameworks, enabling learners to earn badges through both structured learning and informal, everyday educational experiences across the web. Listen in to learn how Tiny Award turns the entire Internet into a learning environment, transforming the web into an interactive textbook for continuous learning.
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